Support Center
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Frequently Asked Questions
How do I get started with Aurability?
Getting started is easy! Simply sign up for an account, complete the onboarding process, and you'll be ready to conduct remote hearing assessments. Check out our Quick Start Guide for detailed instructions.
Is Aurability HIPAA compliant?
Yes, Aurability is fully HIPAA compliant. We implement comprehensive security measures including end-to-end encryption, secure data storage, and strict access controls to protect patient information.
What devices are supported?
Aurability works on modern web browsers (Chrome, Firefox, Safari, Edge) on desktop and tablet devices. Mobile apps are available for iOS and Android for patient testing.
How accurate are remote hearing tests?
Our clinical studies show that remote hearing assessments conducted through Aurability are comparable in accuracy to traditional in-clinic audiometric testing when proper protocols are followed.
Can I integrate Aurability with my EMR?
Yes, Aurability offers API integration capabilities for major EMR systems. Contact our support team for specific integration requirements and assistance.
What kind of support is available?
We offer comprehensive support including documentation, video tutorials, email support, and phone support during business hours. Enterprise customers have access to dedicated support representatives.